NuStar Energy supports more than 300 employee smartphones all over the globe.

Energy

The IT departments of oil, gas and energy firms need to securely and reliably support mobile users and systems in remote locations. Helpdesks need to upgrade their remote support capabilities to meet the new demands of their field technicians, drivers and other mobile workers without increasing support costs.
•   Fast secure connections to on and off-LAN devices save technicians time and reduces truck rolls and costly device shipments.
•   Integrated chat, remote control and technician collaboration help technicians work together to resolve more issues on the first call with fewer escalations, repeat calls or expensive callbacks.
•   Simultaneously access a field tech’s PC and smartphone to quickly resolve sync or content management issues.
•   Add support for smartphones in addition to laptops in the field to support productivity-enhancing mobile initiatives.
•   Configure and provision applications and smartphones in the field to reduce costly device send-ins.
•   Reverse screen sharing , laser pointer and white boarding make it quick and simple to remotely train end users and demonstrate new application functionality.
•   Layered security architecture with permission-based access, unique technician identities and 256-SSL encryption prevents unauthorized access.
•   Administration Center enables supervisors to manage technicians, technician groups and their access and support permissions.
•   Supervisors can record sessions and capture chat and remote session logs for auditing, reporting and compliance.