Security

Using free or low-cost remote control tools for remote support can introduce security risks. Remote control tools could allow a technician to gain unattended access to a remote computer in a department where security is more critical such as HR or Finance. Worse, the unauthorized access and actions taken, such as a file transfer, could go undetected.
LogMeIn Rescue is hosted in three SAS-70 compliant enterprise-level Class A data centers and all connections between remote users and technicians are encrypted with 256-SSL encryption - the same security levels used and trusted by major banking institutions. LogMeIn Rescue is permission-based, and logs all remote session activity for reporting and compliance. For more details please see the LogMeIn Rescue Architecture Whitepaper.
•   Customers must permit a technician to use each LogMeIn Rescue function (Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect)
•   Customers can choose to terminate the session at any time
•   All traces of the Customer Applet disappear from the remote PC when the session is finished
•   Define permissions for Technician Groups at a granular level
•   View details of technician activity through the Reporting feature
•   Audit session activity through Session Recording and detailed logging
•   The LogMeIn Rescue service is designed to meet strict security standards, including access and audit controls and transmission security, which allows companies regulated by standards such as HIPAA and PCI to meet their regulatory guidelines.