Support

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Contact Support

Have a question not covered in the FAQs? Submit a support ticket:

Submit a Support Ticket

Or call one of these numbers:

	Free	International	Hours
US & Canada	1-877-337-2102	+1-781-897-5591	4AM - 9PM
United Kingdom	0-808-101-7118	+44-2078518434	9AM - 2AM
Spain	900-937680	+34-917918444	10AM - 3AM
Germany	0800-181-2259	+44-2078518434	10AM - 3AM
France	0800-911568	+33-17-303-4330	10AM - 3AM
Italy	800-789-395	+44-2078518434	10AM - 3AM
Netherlands	0-800-022-2518	+31-20-794-8741	10AM - 3AM
Mexico	001-800-514-6064	+1-781-897-5586	3AM - 8PM
Australia	1-800-451-271	+1-781-897-5581	8PM - 1PM
Brazil	0-800-892-2020	+1-781-897-5582	7AM - 12AM

Please be sure to have the following information ready:

•  Your Windows™ operating system (2000, XP, Server 2003, Server 2008, Vista)
•  Internet connection type (Modem, DSL, cable, internal LAN, etc.)
•  Any extra network details (about firewalls, proxy servers, etc.)

Find the information you need in our documentation

At a Glance

LogMeIn Rescue New Features Guide - June 2013 (.pdf)

What's new in the Summer 2013 release.

LogMeIn Rescue Getting Started Guide (.pdf)

Set up your organization and make your first connection.

LogMeIn Rescue Datasheet (.pdf)

Learn more about key features and specifications.

LogMeIn Rescue Brochure (.pdf)

Get a quick product overview.

User Guides

LogMeIn Rescue Administration Center User Guide (.pdf)

Full documentation for Rescue Administrators, including Calling Card, Single Sign-On, and Post to URL.

LogMeIn Rescue Technician Console User Guide (.pdf)

Full documentation for Rescue Technicians.

Step-by-Step Connection Guide for LogMeIn Rescue ( .pdf | .html )

Send this guide to customers who need extra assistance during session start-up.

Customization and Integration

LogMeIn Rescue Customization and Integration Guide (.html)

Methods for branding LogMeIn Rescue and integrating it with external applications and systems.
Includes complete reference for the Instant Chat feature.

LogMeIn Rescue API Guide (.html)

Complete reference for the LogMeIn Rescue API.

White Papers

LogMeIn Rescue Architecture Whitepaper (.pdf)

An overview of the architecture behind LogMeIn Rescue.

Technician Console

Technician Console Desktop App (v7.6)
File size: 25.4 Mbytes

Technician Console Desktop App (Previous Version)
File size: 18.9 Mbytes

Technician Console Installer (v7.6)
File size: 36.0 Mbytes

Technician Console Installer (Previous Version)
File size: 26.2 Mbytes

Screen Recording Tools

Rescue AVI Converter
Convert screen recording files to .avi files for playback in any media player.

Rescue AVI Codec
Install this codec to play back screen recording .avi files.

Rescue AVI File Fixer
Fix corrupted Rescue screen recording .avi files.

Instant Chat

Rescue Instant Chat Image Resources
Image resources for self-hosted Instant Chat.

Seek or give advice in User Forums

Talk to fellow users in the LogMeIn Rescue Community.
- Suggestions & Troubleshooting
- Tips, Tricks & How-To
Search the Community to find user comments by any criteria.
Visit Community's Homepage to browse all entries.